Shipping Policy

Welcome to NOVADRY! We're delighted to have you as our valued customer. Our dedicated team works diligently to process and ship your orders promptly. While we strive to deliver within the specified timeframes, please understand that unforeseen circumstances and external factors may occasionally impact delivery times. Rest assured, we collaborate with reliable shipping carriers to ensure the safe and timely arrival of your products. Thank you for your patience and trust in us as we work together to make sure your order reaches you as soon as possible. If you have any questions or need assistance, our friendly customer support team is here to help.

Order Processing:

We strive to process all orders within 1-3 business days. It is essential to review your order confirmation email upon receipt to ensure accuracy and address any potential issues promptly.

Shipping Methods:

To ensure safe and timely delivery, we partner with reliable shipping carriers. During the checkout process, you will have the opportunity to choose your preferred shipping option from the available choices.

Delivery Time:

Delivery times provided are approximate and may be affected by unforeseen circumstances beyond our control, such as weather conditions or logistical challenges. For international orders, please allow up to 14 days for your order to arrive. For domestic orders, please allow up to 10 days. We appreciate your understanding and patience in such situations.

Tracking Information:

Once your order has been shipped, we will provide you with a tracking number. You can use this number to monitor the progress of your shipment and stay updated on its estimated delivery date.

Shipping Restrictions:

International shipping is available; however, please note that customs regulations and duties vary by country. It is the customer's responsibility to familiarize themselves with their country's import guidelines and any associated fees or taxes. We cannot be held liable for any delays or issues that may arise due to customs procedures.

Shipping Fees and Taxes:

For domestic orders, applicable sales tax will be added during the checkout process. For international orders, customs fees or duties may apply upon arrival in the destination country. These charges are determined by the customs authorities and are the customer's responsibility. We recommend contacting your local customs office for more information.

Lost or Damaged Shipments:

In the unfortunate event of a lost or visibly damaged shipment, please contact us immediately. We will work diligently to assist you and resolve the issue as quickly as possible. Providing detailed information and supporting evidence will help expedite the claims process.

Returns and Exchanges:

For information regarding returns or exchanges, please refer to our Returns Policy. It outlines the necessary steps and conditions for returning or exchanging products.

Customer Support:

We value your satisfaction and are here to address any questions or concerns you may have. If you require further assistance or have any inquiries about our shipping policy, please do not hesitate to contact our customer support team. We are committed to providing timely and helpful responses.

Thank you for taking the time to review our shipping policy. We appreciate your trust in NOVADRY and look forward to serving you with excellence.

 

Last Updated: 09/29/2023